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Delivery & Returns

Standard orders are dispatched within 48 hours and next-day delivery, on the same day, when placed and paid before 15:00 Monday to Friday. Customised can label orders are dispatched within 72 hours, from customer approval of artwork.

Corporate orders for special brews and/or higher volumes of customised can labels for events and occasions, are subject to negotiation and agreement.

Further FAQs regarding the online shop can be found here.

Terms and conditions relating to competitions, promotions and pre-orders can be found here.

UK Delivery

The Channel Islands (Guernsey & Jersey), Isle of Man, Isle of Scilly and Northern Ireland are subject to a delivery surcharge of £1.50 ex VAT.

If you have any issues with your delivery or questions regarding our delivery boxes, please contact us.

Convenience

We use a selection of various courier services for orders within Mainland UK. Standard delivery is usually dispatched within 48 hours, Monday to Friday. Please see below for more information.

Refunds will not be issued in the instance of an order being placed outside the conditions of the delivery parameters stated on the checkout page.

If you provide your mobile number at the checkout you will receive a text message from the courier on the day of delivery that will allow you to select additional delivery options, if required:

  • Deliver to a neighbour.

  • Leave in a designated safe place.

  • Deliver to a local post office for collection at a time that’s more convenient for you.

  • Deliver on another working day if that day is not convenient.

  • Collect from the courier depot.

 

If you prefer not to utilise these o-ptions and you cannot accept delivery at the address provided, a card will be left to select from the above options.

Order Placement & Delivery Costs & Times

Orders must be received by 15:00 Monday-Friday to be processed the same day. Any item ordered after 15:00, on Public Holidays or the weekend will be processed and dispatched the next working day. Please bear this in mind with our delivery times.

Standard Dispatch

Orders on our standard service are usually dispatched within 48 hours. If your order is placed after 15:00 on a Friday please allow an additional day for dispatch. All orders placed over the weekend, on Saturday or Sunday, are also included in our 48 hour dispatch service.

UK Region, Cost & Delivery Time

 

England (Mainland) & Wales

Standard Service          04 - 12 Cans (440ml)               £09.50 ex VAT            3 - 5 Days

                                       16 - 24 Cans (440ml)               £16.25 ex VAT            3 - 5 Days

                                       28 - 36 Cans (440ml)               £25.00 ex VAT            3 - 5 Days

(Note:The above rates apply to all mainland postcodes in England & Wales)

England - Offshore (Channel Islands, Isle of Man & Isle of Scilly

Standard Service          04 - 12 Cans (440ml)               £19.50 ex VAT            3 - 5 Days

                                       16 - 24 Cans (440ml)               £36.75 ex VAT            3 - 5 Days

                                       28 - 36 Cans (440ml)               £47.00 ex VAT            3 - 5 Days

(Note: The above rates apply to the following postcodes: GY1 - GY10, IM1 - IM9, JE1 - JE4 & TR21 - TR25)

Scotland (Excluding Highlands & Islands)

Standard Service          04 - 12 Cans (440ml)               £09.50 ex VAT            3 - 5 Days

                                       16 - 24 Cans (440ml)               £16.25 ex VAT            3 - 5 Days

                                       28 - 36 Cans (440ml)               £35.75 ex VAT            3 - 5 Days

(Note:The above rates apply to the following postcodes: DD, DG, EH, FK, G, KA (excluding KA27 & KA28), KY, ML, TD, A81 - A816, A821 - A825, A830, A839, PA1 - PA19 & PH1 - PH3)

Scotland - Highlands

Standard Service          04 - 12 Cans (440ml)               £17.50 ex VAT            3 - 5 Days

                                       16 - 24 Cans (440ml)               £32.25 ex VAT           3 - 5 Days

                                       28 - 36 Cans (440ml)               £47.00 ex VAT            3 - 5 Days

(Note: The above rates apply to the following postcodes: A831 - A838, A840 - A856, IV1 - IV28, IV30 - IV32, IV36, IV52 - IV54, IV63, KW1 - KW14, PA21 - PA38, PH4 - PH41 & PH49 - PH50)

Scotland - Islands (Hebrides, Orkney & Shetland)

Standard Service          04 - 12 Cans (440ml)               £19.50 ex VAT            3 - 5 Days

                                       16 - 24 Cans (440ml)               £36.75 ex VAT            3 - 5 Days

                                       28 - 36 Cans (440ml)               £47.00 ex VAT            3 - 5 Days

(Note: The above rates apply to the following postcodes: HS1 - HS9, KW15 - KW17 & ZE1 - ZE3)

Northern Ireland

Standard Service          04 - 12 Cans (440ml)               £17.50 ex VAT           3 - 5 Days

                                       16 - 24 Cans (440ml)               £32.25 ex VAT           3 - 5 Days

                                       28 - 36 Cans (440ml)               £47.00 ex VAT           3 - 5 Days

(Note: The delivery charges applied to orders should be automatically triggered via the postcode field in the delivery address.)

 

(Note: The above delivery rates are based on the information provided by DHL 01.06.23 weights and volumetric parcel sizes to be confirmed by CAJ before upload and use on  the live website checkout page.)

For all orders please provide a contact telephone that the courier can use to contact you in the event that additional information is required to complete the delivery.

Order Placement

When you place an order, you will immediately receive an order confirmation email and you will receive a subsequent confirmation of dispatch email, when your order has been shipped. This will also contain the tracking number to follow the progress of your delivery.

If you are not in when delivery is made a card will be left with contact details for you to arrange another delivery. Should these delivery attempts fail, the goods will be returned to us and a full credit for the product will be issued to your account, minus the delivery charge.

Deliveries may require a signature from an adult who is at least 18. We will not deliver alcohol to anyone under the age of 18.

Returns & Refunds

To return merchandise goods, the customer is liable for all return shipping costs except in cases where goods are faulty, in which case and following investigation, they will be reimbursed to the customer. Once the goods are received back in our warehouse, a refund will be processed for the goods, minus applicable shipping costs, unless the return concerns faulty or damaged goods. Please return merchandise items in their original packaging to;

Returns

AxelJack Brewery Limited
Unit 5

New Cornstore

Heol Ty Gwyn Industrial Estate

Maesteg

C34 0BQ

Regarding beer, cider, spirit and other beverage goods, if there is a problem with your order, items are faulty, or you wish to return goods for any other reason, please contact us here.

If an attempted delivery is obviously damaged, you are within your rights to refuse the order, at which point it will be returned to us. If you choose to do this, please contact our customer care team and we will either resend the order if every item is in stock, or a full refund, whichever is preferable.

If an order is upgraded beyond standard delivery, to Next Working Day or Saturday Delivery options, and it fails to be delivered on time (see checkout page for definitions of when these orders will be delivered) you are due a refund of the difference between the standard delivery charge and the upgraded delivery charge.

Refunds will not be issued in the instance of an order being placed outside the conditions of the delivery parameters stated on the checkout page.

We cannot accept responsibility for delivery failure if you provide an incorrect address and postal code or incorrect contact telephone number. Please check this information when placing your order.

These delivery and refund terms and conditions do not affect your statutory consumer rights.

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